Enhance Operational Efficiency and Customer Satisfaction with Email Triage
THE CHALLENGE OF MANUAL EFFORT
Many organisations struggle with the manual review and processing of emails, a task that is labour-intensive,
error-prone, and lacks scalability. This traditional approach often results in delays, poor customer experiences,
and employee dissatisfaction. Email Triage by TCG Process addresses these challenges head-on by automating
the categorisation, prioritisation, and routing of emails based on predefined business rules.
BENEFITS OF EMAIL TRIAGE
Benefits of email triage
By leveraging Email Triage, organisations can
achieve a multitude of benefits, including:
• Improved customer satisfaction through
faster response times and more accurate
handling of critical emails
• Streamlined business processes by reducing
manual effort and saving time and resources
• Increased employee satisfaction by allowing
staff to focus on strategic tasks and growth
opportunities
• Seamless integration with various business
processes for enhanced efficiency and
automation
Key Features of Email Triage
TCG Process s Email Triage solution offers a
range of advanced features, such as:
• High automation rates with AI-driven selflearning capabilities for efficient processing
• Rapid implementation and adaptable
deployment options for quick integration
• Reduction of human errors and rework,
leading to improved response times
• Machine learning capabilities for continuous
improvement and enhanced accuracy
• Auditable email triage process with real-time
monitoring and reporting features
Accelerated Implementation
and Support
TCG Process provides accelerated setup and
ongoing support for its Email Triage solutions,
including:
• Quick configuration without IT overhead and
seamless onboarding process
• Locally hosted on Azure to ensure data
residency, sovereignty, and security
compliance
• Tailored support packages and maintenance
services for peace of mind
Get Started
with Email Triage
Email Triage automation by TCG Process can revolutionise your
manual email management by delivering quick processing, and
seamless integration with Microsoft 365 and other DocProStar
Processes. Classify emails efficiently and set up your system in just
5 days.
The first step is to fill out the form provided in the link below to gather essential information about your organisation s email workflow and requirements.
Our team will guide you through the setup process, ensuring that triage by TCG Process is tailored to meet your specific needs. We provide a step-by-step guide to help you configure the system efficiently.
Classify emails into up to 10 categories based on your predefined criteria ensuring that emails area routed to the appropriate department or individual for quick processing.
F.A.Q
We have a firewall/VPN, how do you connect to our email (securely)?
TCG uses Microsoft GRAPH protocol to securely connect to your Office 365 Exchange Server mailbox. DocProStar communicates over HTTPS with the standard port 443 required to be opened.
What do you do with the emails once classified and delivered?
DocProStar does not delete emails from your inbox. We only move them to the designated target as specified by you. All emails that have been delivered will be deleted from our platform and only the reporting data is stored.
Do you store/archive the emails?
No, as soon as the emails are processed and moved to the defined folder we delete the emails from our system.
We use Google Mail can you integrate with that?
This is not available in the standard configuration but can be made available upon request.
How do you classify and deliver emails/attachments that need to go to various departments?
The questionnaire filled out by you dictates the rules to configure where classified emails are sent to. Hence, if you specify multiple recipients (in this case, various departments), emails will automatically be routed to the various departments.
More informations ?
CONTACT US
Would you like to learn how we can help your organization increase productivity and efficiency by simplifying and automating your business processes?
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